Shipping & Returns

Shipping

• In-stock orders ship within 1–3 business days after your order is confirmed.
• Preorders ship within 1–3 business days after we receive the product from the manufacturer. Manufacturers set release dates, and those dates can change.
• We ship with UPS, FedEx or USPS Priority Mail, always with tracking.
• Free shipping on orders of $199 or more after discounts. Otherwise, the shipping rate is shown at checkout. Your cart shows how much more you need to qualify.
• Orders over $2,000 need a signature on delivery.
• Shipping protection is optional coverage for lost, damaged or stolen packages. If it is offered for your order, you will see its price at checkout.
• In-store pickup is not currently offered for online orders. Every order ships.

Returns and cancellations

• We accept returns as long as the product is still factory sealed.
• To start a return, chat with us or send a request from the Contact Us page.
• Refunds are issued after we receive the package, check it and restock it.
• You can cancel a preorder any time before it ships. Contact us the same way to cancel.

More answers are in our FAQs.